Exchange Policy

 

Exchanges / Returns

BaubleBox offers exchanges or returns on manufacturer defects and wrong size ordered only. All exchanges must be pre-approved and must have an RMA number, packages received without an RMA will be returned to sender.

To get a RMA number please don’t hesitate to contact our Customer Service Team at customerservice@baublebox.com.

*Note: Any shipping or handling charges are not included, and no prepaid return labels will be issued. Orders returned for a refund will be issued in store credit minus shipping cost. 

   

Manufacturer Defect

Aside from our incredible prices, there’s nothing we’re more proud of than the high quality of our baubles. But while quality is our highest priority, some pieces can slip through the cracks! If you spot a defect with your product, please let us know within 5-days of receiving it, and we’ll send you a new one, or your money back! Worry-free shopping? We’re all about it.

With that said, if you have been shipped a defective item, please don’t hesitate to contact our Customer Service Team at

customerservice@baublebox.com with the following information:

    1. A PHOTO of the defective item
    2. Your ORDER NUMBER
    3. PHONE NUMBER we can best reach you

If we are able to determine a defect with the item(s), we will credit you with a replacement, refund, or credit* right away!

Do note that because of the sensitive nature of our items, all manufacturers’ defect must be reported within 5 days from the date USPS has marked your package as “Delivered”.

Unsure whether or not you have a defective item?

Here are a couple of examples:

    1. Stone missing from the item
    2. Non-functional clasp
    3. Jump ring or chain link that is not closed properly
    4. Different from described on the website (not including stone color)

 


Wrong Items Shipped

Our warehouse prides itself on fulfilling orders quickly and accurately. Unfortunately, mistakes can happen from time to time (we’re only human!). If you received a wrong item, please don’t hesitate to contact our Customer Service team

customerservice@baublebox.com with:

    1. A PHOTO of the item(s) with the SKU NUMBER and SIZE clearly visible for verification purposes
    2. DESCRIPTION of the item you should have received
    3. Your ORDER NUMBER
    4. PHONE NUMBER we can best reach you

Once we receive your photo and verify an incorrect item was sent, we will credit* or refund you right away.

Your shipping cost will be refunded back to you when we process your return only if we are at fault for shipping a damaged, defective, or wrong item. All other return ship costs you are responsible for paying.

    Please be advised that all wrong items shipped must be reported within 5 business days from the date USPS has marked your package as “Delivered”.

      


    Customer Service

    Customer Service can be reached at email: customerservice@baublebox.com. Or Call us at: (855) 965-4663 9AM-5PM Pacific Time. 
      


    Buyers Remorse

    Buyers remorse is only available for exchange or store credit in the value of the original purchase price minus shipping. 

    To get a RMA number for your return / exchange please contact our Customer Service Team at customerservice@baublebox.com.

    *Note: Any shipping or handling charges are not included, and no prepaid return labels will be issued. Orders returned for a refund will be issued in store credit minus shipping cost. Store credit or exchange will be processed once we receive the returned items in unworn condition with any tags still attached.