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    Can I edit or update my order after receiving an order number?

    Yes! You can update your order as long as it is still in the “Processing” stage. But be sure to act fast! Once an order is in the “Fulfilling” or “Shipped” stage, we are unable to modify your order.

    Help! My password isn’t working!

    Please contact our Savvy Specialists at (855) 965-4663 during regular business hours (9am-5pm) PST or shoot them an email at customerservice@baublebox.com. They will be happy to assist you with any of your needs.

    Is your jewelry real?

    We pride ourselves on carrying the highest quality fashion jewelry at a fraction of the retail price!

    Our items are plated in genuine Gold and genuine Rhodium (which is a cousin of Platinum). We also carry Sterling Silver items on occasion. Our Cubic Zirconia (CZ) and Crystals are of the highest quality, as our merchandising team only chooses the very best to have on BaubleBox.com.

    Each of our items go through an extensive Q&A process before being posted on our website. To view the complete product description of an item, simply click on the item and look below “Product Description.”
    All carat weights and measurements are approximate and may vary slightly from the listed dimensions.

    Are coupons available today?

    Our items are heavily discounted 70-90% off the retail price and coupon codes are available on occasion.

    Coupon codes and promotions are sent via email and social media (Facebook, Instagram, and Twitter). These promotions are ONLY for our members. So we invite you to sign up and “Like” us on Facebook and/or follow us on Instagram (@baublebox) to receive information about our coupon codes, contests, and giveaways!

    To become a Facebook fan, visit our facebok page.
    To follow us on Instagram, visit our instagram page.

    How do I enter my coupon code?

    To use your coupon code, please complete your checkout process as usual. On Step 3, enter your coupon code in the box labeled "Type your Coupon Code". After you click "Apply Coupon", the discount will be deducted from your sub-total.

    How do I use my Store Credit?

    Your store credit(s) is available to use on any purchase on BaubleBox and will never expire!

    To use your store credit(s), please complete your check out process as usual. On Step 3, (Payment Method) manually enter how many store credits you would like to use in the box labeled “Add Credit”. After you click “Apply Store Credit”, the discount will be deducted from your sub-total.

    Is my credit card information safe on your site?

    Our customer’s security and protection is our highest priority.

    All information is encrypted and processed by a compliant secure payment gateway. BaubleBox does not store any credit card information on our servers. This will have to be manually entered every time an order is placed. Better safe than sorry!

    Why is there a hold placed on my card?

    If a debit card or check card is used to make a purchase on the BaubleBox website, and the purchase was not accepted for any reason (i.e. failed address verification or failed security code verification), please be aware that most banks will hold the "authorized" funds, even if your order was rejected by our security measures. This can count against your balance until the authorization of your card id cleared. Do note that the most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit or credit card being used for payment. If not, our Address Verification System (AVS), security measures will reject any transaction for a billing address mismatch, prolonging the processing of your order.

    BaubleBox does not have the capability nor is it obligated to release the bank's temporary hold on authorized funds. Since we are unable to release the bank's temporary hold, we are not responsible for the policies of your banking institution. Please note that authorization fund holds last for varying periods, from as little as three days to as long as several months. This all depends on the issuing credit card company's policy. When this occurs, we suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.

    Which forms of payment are accepted?

    At this time we accept payment via Credit/Debit card and PayPal.

    Contact us at (855) 965-4663 if you have any further questions or concerns. We would love to help you place your order over the phone!